Cancellations and Refunds

Our policy regarding cancellations and refunds

Refund Policy Overview

At Suresh Ad Agency, we strive to provide high-quality digital marketing services with a commitment to client satisfaction. We have established this refund policy to ensure transparency and fairness in all our transactions.

Standard Refund Terms

Our refund policy varies by service type and stage of completion:

  • Meta Ads Services: Full refund available within 48 hours of purchase if no work has commenced. 50% refund if cancelled within the first 7 days of service.
  • Telegram Channel Promotion: Full refund within 24 hours of purchase if no promotion has begun. Partial refund (prorated) for incomplete promotion campaigns.
  • Video Editing: Full refund before work begins. 70% refund if cancelled during initial draft stage. No refund after final delivery.
  • Meta Ads Mastery Course: Full refund within 7 days of access provision if less than 20% of course content has been accessed.
  • Website Design: Full refund before design work commences. 50% refund during initial design phase. No refund after design approval.
  • Custom Services: Refund terms will be specified in the project agreement based on project scope and timeline.

Service Guarantee

We stand behind the quality of our services with:

  • Performance Guarantees for Meta Ads services
  • 24/7 Support throughout the service period
  • Campaign Optimization until desired results are achieved
  • Performance Monitoring with regular reports
  • Account Safety Practices following platform guidelines

Service Modifications

If you're not satisfied with initial results, we offer:

  • Strategy adjustments and optimization
  • Additional consultation sessions
  • Campaign restructuring if needed
  • Extended support period when necessary

We recommend exploring these options before requesting a refund, as they often lead to improved results.

Guaranteed Refund Circumstances

Full refunds will be processed in the following cases:

  • Technical error resulting in duplicate payment
  • Service not delivered within the agreed timeframe
  • Service cannot be delivered due to our technical limitations
  • Breach of service agreement by Suresh Ad Agency
  • Services not matching the description provided at the time of purchase

All refund requests will be reviewed within 48 hours of submission.

Refund Process

To request a refund, please follow these steps:

  • Contact us via email at sureshadsservice@gmail.com or Telegram: sureshsaini88
  • Provide your order details, payment information, and reason for refund
  • Our team will review your request within 48 hours
  • If approved, refunds will be processed to the original payment method within 5-7 business days
  • For payments older than 60 days, alternative refund methods may be used

Cancellation Process

To cancel ongoing services:

  • Contact us via Telegram sureshsaini88 or email sureshadsservice@gmail.com
  • Provide your order details and reason for cancellation
  • Services will be discontinued and applicable refunds processed according to our policy
  • Already delivered work/access will remain available as per the service agreement

Contact for Support

Before requesting a refund, please contact our support team for assistance:

  • Telegram: sureshsaini88 (24/7 support)
  • Email: sureshadsservice@gmail.com
  • We're committed to resolving any concerns you may have